Quote from: mickO))) on October 12, 2026, 12:18:15 PMAnpost yet again. Ordered 2 items from Japan and whatever genius at anpost got it mistook the Yen value on the package as euro and tried to charge me triple the customs costs. I called them straight away and was asked to send invoices etc. to an email address for review. I did all of this 20 mins after the call which now is 2 and a half weeks ago.
Got a follow up email a week later asking me for everything I had already submitted so I replied saying I sent everything you asked for in my original email to which I got no response. I emailed them last Friday asking when will this be resolved. Got a reply this morning saying the parcel has been sent back to the sender as the date to pay the customs was October 9th.
As if thats not bad enough I called up again to figure out what happens next as the seller is going to be charged fees in Japan to get the package back and will have to pay to sent it to me again all the costs of everything will be passed on to me. The person on the phone apologised saying the issue was caused by anpost but sorry they don't offer anything for mix ups on packages so all extra costs to get this sent over again are on me.
That's the second package these wankers have sent back since the new customs fees in July also had a Hells one sent back at the end of July which I am still waiting to get resolved.
Fuck sake, just reading this pissed me off.
